Jira
Issue tracking and project management for software teams

1/2Jira tracks the work a software team has agreed to do, from a bug someone filed this morning to a roadmap spanning several teams. Work items move through workflows you define rather than a fixed set of statuses, carry custom fields, and are viewed as a backlog, list, board, timeline, calendar or summary depending on who is looking. Automation rules handle the repetitive parts - reassigning, transitioning, notifying - and are metered in steps per month by plan. Reports and dashboards cover the usual agile measures, and Premium adds cross-team planning with dependency management and customisable approvals. Rovo, Atlassian's AI, brings search, chat and agents into paid plans. A large marketplace of apps extends it further, and there are iOS and Android apps alongside the web. The free plan covers ten users; paid plans are per user with up to 100,000 users on a site.
- Workflows you define, not a fixed set of statuses
- Backlog, list, board, timeline, calendar and summary views
- Custom fields on work items
- Automation rules, metered in steps per month
- Reports and dashboards for agile measures
- Cross-team planning and dependencies on Premium
- Rovo AI search, chat and agents on paid plans
- Large app marketplace, plus iOS and Android apps
Based on what people have said
Every answer links back to the mentions it came fromWhat are the common complaints regarding Jira's performance and usability?
Many users describe the interface as cluttered, unintuitive, and a usability regression, with some finding it to be a brittle piece of technology that is difficult to manage. Others report that the tool can become incredibly complex and unusable due to excessive fields and poorly configured workflows, leading to significant coordination overhead and time spent on administrative tasks rather than actual work.
7 mentions · r/GameFeed · r/ProductManagement · r/AskProgramming · r/jira · Aug 2026 – Sep 2026
How do people use AI tools like Rovo in conjunction with Jira?
Users employ Rovo for tasks such as ticket triage, automated replies, and searching across Jira and connected third-party tools like Gdrive or HubSpot. Some developers use it to assign work to agents that spin up code spaces, while others prefer using Claude or GitHub Copilot for creating or modifying tickets, finding those alternatives more straightforward.
8 mentions · r/atlassian · r/jira · r/jira · r/atlassian · Aug 2026 – Sep 2026
Is Jira considered an effective tool for project management?
Opinions are divided. Some users find it to be a helpful tool for breaking down large projects and tracking work across multiple teams, especially in remote environments. Conversely, many others view it as a source of frustration, arguing that it is often misused by management to track status rather than progress, leading to a culture where the existence of a ticket is prioritized over the actual fix.
7 mentions · r/technology · r/GameFeed · Sep 2026
What are the challenges associated with maintaining Jira configurations and integrations?
Administrators report that making minor edits to workflows can accidentally orphan thousands of tickets. Additionally, users struggle with keeping Jira statuses in sync with other tools like GitHub PRs or Slack, often resulting in teams working from stale information. There are also concerns regarding data residency and the difficulty of migrating project configurations between environments.
5 mentions · r/GameFeed · r/jira · r/agile · r/jira · Sep 2026
These summarise counts and dates only. Read the quotes themselves under what people are saying.
What people are saying about Jira
45% negative“What are the benefits of integrating external data into Jira workflows? I'm putting together a case for pulling data from our other systems into Jira instead of leaving people to look it up, and I'd like to sanity check the reasoning before it goes to management.”
“Native clone only does single issues as far as I've found, and bulk operations don't preserve the relationships, how am i supposed to do that?”
“Mac app for Jira Cloud”
“The main reason you’d need to upgrade from free to standard is around permissions or broader planning features.”
“We are a small two man team working on an open source project, they have recently started with Jira using the free community edition.”
“A lot of Jira's documentation on this lists scopes that don't even appear in the available list of scopes when configuring the token.”
“That first sentence on your site sort of suggests that Jira is not secure and healthy as is, and your product solves that, which for some people that would be raising flags.”
“Trello is owned by the same people, Jira has more functionality.”
“Atlassian recently rolled out the ability to deploy config changes from the Sandbox. I haven't had a chance to test it much, but it's designed to effectively convert the sandbox into a pre-prod environment.”
“Also there is no fit all size solution in Jira world especially with multiple sandboxs and admins pushing changes. If I was you, I would target making my pipeline robust and provide a change management mandates.”
“It's nog at all difficult to learn once it's set up. But it can be obtuse, there are some gotchas, and if you try to configure it for a certain use case without having done so before, you'll almost certainly make mistakes. Three months later people will bd wondering why you set it up the way you did, and the answer will be "I didn't know any better."”
“You can also use Plans that gives you the folder experience + the timeline view”
“jira may seem simple but it’s an entire field on its own.”
“I can’t seem to get my head around how to use it it, I really really struggling without the folder hierarchy view of things in devops and everything seems so difficult to navigate.”
“I personally found kanban in Jira to be difficult to estimate with. Their reports for that style of project management are…lacking.”
“It's overly complicated and being used by a lot of companies that were missold and have a setup that doesn't work for them. They now need people with a long history to sort it out.”
“what jobs are you applying to, that require a marketing person to have 3 years of experince in Jira? Doing what?”
“The expertise they are looking for is likely not just creating a ticket, it's the configuration at a project or an enterprise level of the worktops, fields, statuses, boards etc.”
“Jira is a big tool that can encompass as many departments as you want. It’s similar (yet very different) to Service now.”
“It’s super easy to get the hang of it It’s just a workflow management tool.”
“I have NEVER used Jira... so I am trying to get a perspective on it as a marketing professional. I have used Trello, Bootcamp, Slack, Notion, Miro Boards, etc for project management, tracking progress and to work in asynchronous with different teams.”
“Rovo agents in real Jira projects — useful or meh?”
“The idea is to bring different configuration signals together into one health view and highlight potential problems before they become painful — things like custom field/workflow growth, inactive or archived projects, configuration activity, etc. Then provide evidence and recommended remediation rather than having an admin check these areas individually.”
“At least I do not feel confident giving your app access to any Jira instance with real world data. I would presume that many others feel like me.”
“We also have latest Jira. It is torture.”