Manus

General AI agent that plans and runs multi-step tasks

Manus is a general agent rather than a chatbot: you describe an outcome and it works through the steps in its own cloud environment, browsing the web, running code, and returning the artefact at the end. It researches topics and writes them up, builds full-stack web apps with login and a database, produces slide decks and images, and drives a browser on your behalf. Wide Research fans a task out across many parallel agents for work that would otherwise be done one item at a time, tasks can be scheduled or run concurrently, and connections to tools like Gmail, Notion and Slack let one prompt act across several apps. There are Mac, Windows, iOS and Android apps alongside the web version, plus an API and a Slack integration. Usage is metered in credits, with 300 refresh credits granted daily on every paid plan and monthly allowances that scale with the plan; annual billing saves 17 percent, and team plans are sold separately.

  • Describe an outcome and the agent works through the steps
  • Runs in its own cloud environment, browsing and running code
  • Builds full-stack web apps with login and a database
  • Produces research write-ups, slide decks and images
  • Wide Research fans a task across many parallel agents
  • Scheduled tasks and concurrent tasks on every plan
  • Connects to Gmail, Notion, Slack and other tools
  • Metered in credits, with 300 refresh credits daily

Based on what people have said

Every answer links back to the mentions it came from

What are the primary complaints regarding Manus customer support?

Users report that the support system is unresponsive, with many describing interactions as being passed between agents, receiving repetitive requests for the same evidence, or experiencing radio silence after being referred to specialists. Several users characterize the support as unhelpful, automated, or the worst they have ever encountered, with some noting that conversations are frequently paused or closed without resolution.

9 mentions · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · Aug 2026 – Sep 2026

How reliable is the Manus data restoration process?

Experiences with data restoration are highly polarized. Some users report that the process was smooth and successful, while many others describe it as a nightmare, citing corrupted projects, missing data, or restoration attempts that failed repeatedly. There are also reports of users being unable to access their projects even after receiving confirmation that their account was restored, and concerns that certain database types are not included in the restoration package.

13 mentions · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · Aug 2026 – Sep 2026

What do users say about the cost and credit consumption of Manus?

Many users find the platform expensive, noting that credits can be consumed rapidly even for relatively simple tasks. Some users report that the agent frequently loops on tasks, burning through credits without completing the work, while others argue that for those whose projects provide a high return on investment, the cost is justified.

8 mentions · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · r/AIDiscussion · r/ManusOfficial · Aug 2026 – Sep 2026

How does Manus compare to other AI tools like Claude?

Opinions are divided; some users prefer Manus for its ability to act as an agent that works through multi-step tasks, while others have migrated to Claude or other platforms, citing better performance, lower costs, or superior coding capabilities. Some users report that Manus has recently declined in quality, with some suggesting it may have switched to a weaker model, while others still find it effective for specific research and web design tasks.

12 mentions · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · and 2 more · Aug 2026 – Sep 2026

What are the common criticisms regarding the performance and output of Manus?

Users report that the agent can produce poor-quality output, requires highly detailed prompts to function correctly, and lacks common sense. Some users note that the agent frequently refuses to code or gets stuck in loops, and there are concerns that it lacks proper software architecture awareness, often jumping straight into production servers without using version control.

6 mentions · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · r/ManusOfficial · Aug 2026 – Sep 2026

These summarise counts and dates only. Read the quotes themselves under what people are saying.

What people are saying about Manus

56% negative
“The within-Manus support system just doesn't seem to work at all. They really are in a pickle.”
EntertainmentAdept46 · reddit ·
“En 2 meses he triplicado visualizaciones y clicks, en un dominio muy reciente. Asi que tranquilo, y manus a nivel SEO/GEO se come a claude code”
Firm-Buyer-7445 · reddit ·
“I got several emails and a time I would open manus the alert banner would pop up about to backup your work. Not sure how this was even possible given as much as they would alert users in backing up your work”
magicj3 · reddit ·
“Manus did me wrong too. Their auto-restoration process corrupted multiple projects I built. Yes, for those who will say, "You should've used Githut," my response is, yes, sure, and I did/do.”
Illustrious-Coat-709 · reddit ·
“Support has repeatedly said that the case was being referred to a specialist, but no specialist has contacted me. Instead, I have been passed between agents, asked for the same evidence several times, asked for an invoice despite never purchasing the subscription, and had conversations paused or closed without a decision.”
Ok-Caterpillar-4555 · reddit ·
“I love manus but 5 of my websites are completely deleted the customer service is bots that they are so dumb and unhelpful it’s a nightmare”
hackaleben · reddit ·
“I just hope that they learned their lesson and become a better company, because the product was/is good, their management on the other side.........”
gabrielxdesign · reddit ·
“Manus is a tool. How you use it is on the user, like most of AI. Building shiny objects for people on a tool that doesn’t provide business continuity should have been a flag when taking on the work.”
pixieblack10 · reddit ·
“I am really worried about a client website I built using Manus won't rank in search engines or appear in AI platforms.”
Low_Signature7200 · reddit ·
“A simple command per project could’ve been - export all the code to GitHub.”
Murky_Oil_2226 · reddit ·
“When you prompt it correctly, it works better than manus. Manus definitely had its perks but Claude is VERY good.”
MatterIcy3089 · reddit ·
“None of that excuses Manus if they handled the shutdown, backups, communication, or support negligently. But I don’t think “many European companies were closed for August” is a particularly strong explanation for missing a window involving business-critical infrastructure.”
lucasfpfs · reddit ·
“I think we need to treat all tools, whether Claude, OpenAI, with special consideration.”
PresenceSmall1651 · reddit ·
“I, personally, put too much trust in companies owned by trillion dollar organizations and/or backed by a country that doesn't like it when they look bad.”
itaintjcg · reddit ·
“For research and web design is quite good. I use manus for web design and CC for coding”
Illustrious-Way-6458 · reddit ·
“I may compare ChatGPT, Manus AI, Claude, Grok, Google tools and other platforms, then gradually refine what I actually need from an AI platform.”
memolee951 · reddit ·
“They personally contacted me to make sure I did outside back up for my site as well.”
Low_Honey_1123 · reddit ·
“I used more than 1 million credits. And they just gave me 15,000. What about our time? We need the credits + time and in my case I have one person in my team that receive an income.”
marastateofmind · reddit ·
“Manus will simply tell you you’re fucked.”
Key-Leader8955 · reddit ·
“If you can imagine the worst customer service in history, you are still not creative enough to match Manus. It is beyond terrible.”
Apprehensive-Goal326 · reddit ·
“le problème de maintenant c'est tout ce que les US a fait avec et en rajouter qui l'empêche de faire serrer capacités ils ont refermé la Sandbox ils ont rendu ça opaque ils ont fait mis dans un ils le font tourner maintenant sur soit sur le PC soit dans un clou de qu'il surveille qu'il bride qu'il modifie et qu'il a comme d'habitude manipule les nouveaux outils qu'ils ont mis comme manus browser et manus bureau ou my computer sont des outils qui leur donnent des permissions très profondes sans que l'on ne remarque quoi que ce soit de plus étant donné que la Sandbox a été fermé et modifié façon de procéder on ne voit même plus à certains moments ce qu'il est codé dans nos appareils”
Sharp-Paramedic-1088 · reddit ·
“We have Mana data/task backups that, despite endless circuitous discussions with Manus chat agents, we are unable to get restored. Does anyone know how to get something done with these folks? They forward off to "specialized teams" and then it's complete radio silence.”
snotsdale · reddit ·
“**One of the worst companies I’ve dealt with.** Manus marked my backup as completed, but my business-critical project data and credits were lost. I spent a week answering repeated support requests, submitted screenshots and screen recordings, yet the core issue was never explained.”
Aggressive_Basis5286 · reddit ·
“Have a look on this thread 🤯🤡 so many people sharing negative experiences”
Express-Beat-7330 · reddit ·
“Do the download to run Claude CLI from the operating system, burns through 5% of the credits compared to using the Manus Prompt menu. Use the terminal to input instructions to Claude, Claude will update the codebase in GitHub, and then you hit “Publish” on Manus”
Super_Sun_Pisces · reddit ·
See what people previously said about Manus