“We ended up switching to BreachSecureNow and never looked back. The training can have cheesy videos sometimes, other times they are hilarious and catchy.”
“When we went to them to cancel they were super smug, literally said that isnt their problem, here are the T&Cs. We got involved with their legal team who refused to budge.”
“The best thing we found for knowbe4 was the automation once setup including remedial training. Once configured it runs itself charge monthly management fee and sent a report to clients then once a year charge a renewal fee and you update the training content and let it do its thing for another year.”
“I would certainly look into getting moved to the MSP management portal, I've been very happy with it. Assuming you may have a bunch of individual client tenants currently I would hope they can link them in the same way you can have a client who already uses KnowBe4 linked to your management tenant.”
“The fact that there is no option for me to really dig into the product to see if it fits my needs is a large concern, so I am curious what others who either have used it and moved away or are currently using it thinks.”
“What's nice about KnowBe4 training campaigns is you don't have to use their library. You can upload a custom training video you make. We might do that”
“How will you know if they're falling for phishing attempts if you don't have something like KnowBe4 in place to show that? I don't think you've thought this through...”
“The whole point of services like knowbe4 is to increase awareness and give people the opportunity to be better digital citizens. Not only at work, but in their personal lives too.”
“Ever since we rolled out Phishing tests through KnowBe4 we’ve seen a marked rise in users *actually* reporting suspected phishing attempts through the ticketing system which is handy, even if we instruct them to use the “Phishing Alert” button. I guess it’s better than them ignoring it or worse…”
“We have been using KnowBe4 for a few years now, and I believe it's been helpful to our users at work and in their home lives. My greatest frustrations (not that you asked) are mobile users that do not use Outlook, forwarding simulations to a "Phish Alert" email does not give them credit, and some get flagged in PhishER as legitimate threats.”
“I hate the KnowBe4 stuff. The information itself could be useful to someone that doesn't deal with it every day, but I didn't need to be told that I shouldn't livestream a corporate event because it might show the CEO of another company attending because we are talking about buying them out (Yes, this is actually one of the examples).”
“The training emails are making us more suspicious, but the real problem is the HR, marketing, internal training, and finance people signing up to external services that send rotten email from our domain (i.e., forge the sender...).”
“We recently signed up for KnowBe4 Security awareness training and their PhishER service. For those that use their service, what has been the best training material that kept employees engaged?”
“I just did a full review of different solutions and ended up picking KnowBe4 over cheaper alternatives. What sets them apart from my findings is that they have a comprehensive program for simulation, training and automation.”
“I am new to KnowBe4 and dont have much experience elsewhere other than Mimecast..... but I quite like KnowBe4's offering to be honest! Once setup correctly it seems to work with minimal intervention.”
“Companies have some success with services like knowbe4 but unfortunately I have seen when they switch to our services we see click/submission rates go through the roof.”
“I've found that KnowBe4 turned my users into people who click on every link, into people who don't click on any links because they don't want to get in trouble, then ask IT about every single email they get.”
“We use knowbe4 and it's quite good. I've definitely seen a reduction and I like that their testing service includes templates that point out exactly what they did wrong as well as the training modules.”
“The phishing test have made a huge impact, when we first started, we had people clicking on all kinds of links in emails, now everyone is afraid to click on a link unless they are 100% sure it's legit because if they do they have to retake security training.”
“Nothing yet they asked for the results of a PowerShell output of the phishing delivery rules, screenshots and message traces. Hopefully I'll hear back from them soon.”
“We're starting to wonder if the MS anti-spam is testing out the links differently than before which is causing the failures. Anyone else seeing similar or have any thoughts?”
“Don't use KnowBe4. They're a huge scientology front. Just stay away from those dangerous idiots in general. Don't associate yourselves with giving them money and propping them up.”
“I raised this with KnowBe4 tech support, as you might expect. "Hey your button is actually making our company less secure!" After I explained things a couple of different ways, got escalated to a higher level of support, other runaround, they reply that... brace yourself... "it's working as designed."”