What people previously said about KnowBe4

“We‘re have to choose between hoxhunt and knowBe4. Both looking good.. but I think we will go with hoxhunt.”

“KnowBe4 is basically industry standard. All other platforms are typically worse.”

“We’re kind of shopping for a better platform that has more up to date content and something that can be better integrated with Workday LMS.”

“We cancelled KnowBe4 because at our tier, not much new content ever came out, and the phishing tests misreported so badly, they were almost useless. We also had the PhishRIP component.”

“Ultimately we switched off and moved to NINJIO. NINJIO's training videos are substantially better.”

“1.7% improvement was all 20,000 users studied could muster with fake email "Gotcha" phish testing... and engagement was not more than 10 seconds when people failed their tests... YIKES!”

“Looks like at 4x cost vs KnowBe4 silver plan.”

“Knowbe4 is great because it’s easy and elegantly solves both the phish simulation problem, phish reporting problem, and the training problem for a low cost. Not only that, but it’s dead simple.”

“\+1 for Ninjio, we use them as well. Like it more than KnowBe4.”

“There are a ton of companies to have a problem with due to their lack of updates, sudden price spikes, unethical business models and outsourcing support, knowbe4 is not one of them. Pick your battles.”

“He owned part of KnowBe4, too.”

“I am not a fan of KnowBe4, I left them for a different provider, but it had nothing to do with the incident you are referring to. They actually handled that very well.”

“Their UI/UX feels like its from 2010, they dont do any deepfake or voice phishing, and their customer success (with smaller orgs especially) sucks. People are stuck in long contracts with them and it has become the norm, but is that really still necessary?”

“The biggest issue I have with them is their staff have the ability to log into the customer's dashboard as any of the customers profiles.”

“This knowbe4 tries to set a SUBMERSIVE link like msft. I deleted it imed and they kept coming back and my company says it ok.”

“It's been the recommended way of doing it with KnowBe4 for a couple of years now.”

“Try Bobs Business (basically a watered down version of KnowBe4) but cheaper & offer a lot more customisation and white labelling”

“Used to sell knowbe4, but i hear defender is decent. May be worth a single license to try on an account for a month.”

“Honestly if you're used to knowbe4 I will stick with it. As others have said one of the better ones. The only question is cost and if you're MSP has the old account maybe you can come in as a new account and get new account pricing.”

“I would literally use a worse product to stay away from KB4 because of their attachment to Scientology.”

“I am interested in seeing if we can move away from KnowBe4 for various reasons and wondering in 2025 if there is something out there that is simple and scalable that may stack up well to KB4.”

“I was out with COVID, and the next week got a KnowBe4 email "from" our HR Department asking for updated COVID info. They're good.”

“But seriously these newest campaigns have been slick. One of them even almost tripped up a seasoned IT professional. 😬”

“Either SpyCloud or KnowBe4 slipped up and an malicious outside party got in.”

“So SpyCloud wasn't hacked, but access to data they offer to a customer was accessed in an unauthorized manner by abusing KnowBe4's authoritative.”

“If knowbe4 every sends me a phishing test disguised as the phishing test report im gonna laugh so hard”

“Looks like the darkweb knows before knowbe4, this is not unusual, they maybe investigating it before they report it to their clients, reach out the site and ask, report back any info you find to raise awareness.”

“I got a notification today saying my info was leaked on knowbe4.com. It says username, phone numbers, email, password, personal information and ip address is affected”

“Check out the KnowBe4 community in the platform - it is made up of other people using the tool”

“As for the KnowBe4 phishing statistics we held steady. If you do meet with KnowBe4 I would recommend you ask them about how their Risk Score v2 works.”

“Did you ever use KnowBe4 without AIDA? If so, can you explain the benefits you have seen adding that product? We are evaluating switching from Proofpoint to KnowBe4 Platinum (or Diamond plus AIDA).”

“knowbe4 can suck it, I contacted them for their partnership program and they were anal.”

“1- What is your process for new employees? We give them 30 days to take the training.”

“We use knowbe4 in my organisation and i don't like it. The formation are good but the employe still fall for the phishing simulation. Even the simulated fishing email are too easy to detect because its showing from knowbe4.”

“Hi all, my company provides managed service on top of platforms like KnowBe4 or other, with a dedicated Project Manager, so let me share some insights how we typically do this.”

“Been using this setup for about a year and our click rates have dropped significantly. Just make sure to mix up the phishing templates or people start recognizing patterns”

“A: We have AD synchronization in place with smart groups so that new employees are immediately enrolled in training and they take it as soon as they have access to their computer. Failure means account suspension.”

“Whenever a new account is created they are automatically enrolled in whatever training we have active. They’re given 90 days to complete it.”

“When a user completes the training, is there a connection between the rule and knowbe4 that releases the queued mail or do you manually have to add/remove the user from the rule?”

“It doesn’t change necessarily how you set up knowbe4, but it will help inform what your security awareness program will look like if you really want to continue to mature it.”

“First fail is training from know KnowBe4 and repeatedly we have a meeting with the individual either in person or via zoom”

“KnowBe4 has user provisioning with AD and Entra(M365). As soon as a New User is created, it can be set up to auto-enroll new users in KnowBe4, send welcome message, login link, push Policy acknowledgement, and training enrollment. It’s all automated.”

“I’ve setup a mail rule that moves any emails with “knowbe4” into a separate folder. Don’t have time for the nonsense.”

“We recently purchased the KnowBe4 cybersecurity awareness training platform and their Phishing ER service . We are in the process of developing a cybersecurity awareness training program for our organization.”

“We also had some issues with Knowbe4 and Defender before. We switched to Bullphish which is also an excellent tool and it haven't had any bad interaction with defender yet.”

“Our CSM at KnowBe4 is awful. If they don't have an existing document/script telling them exactly what to do, their brain fries.”

“Do you have a Customer Success manager at KnowBe4? Mine is usually quite responsive for stuff like this.”

“But all of our campaign emails this month have been quarantined in Defender as "High-Confidence Phish".”

“Follow KnowBe4's guides, they are crystal clear for setup. If the email matches, it will link up to existing accounts.”

“You can merge the sso'd user with the existing account.”